In Facebook, attach your fans by posting interactive questions rather than a general boring statement. Just show 2 colorful pictures of the same product, ask your fans which is good.
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Complaints are necessary to create a Facebook page, where customers can post reviews, make comments and complaints. Over time, that relationship will change into brand loyalty. It also motivates the word of mouth, because the customer / fans have encouraged their friends to "like" their pages, and try their product / service.
Try to monitor your company page for a few minutes in the day and respond to customer comments within 24 hours or less. Whenever someone posts to your page, you can also sign up to receive an email alert.
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Complaints are necessary to create a Facebook page, where customers can post reviews, make comments and complaints. Over time, that relationship will change into brand loyalty. It also motivates the word of mouth, because the customer / fans have encouraged their friends to "like" their pages, and try their product / service.
Try to monitor your company page for a few minutes in the day and respond to customer comments within 24 hours or less. Whenever someone posts to your page, you can also sign up to receive an email alert.
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